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Privacy Policy

INFORMATION ABOUT US (our site) is operated by the company Esnaf d.o.o. (“we, us or our”) registered in Republic of Croatia, on commercial court in Zagreb under number 080213743. Our official address is Gunduliceva 29, Zagreb, Croatia and registered office address is Ivana Broza 8a, Zagreb, Croatia. Our registered VAT number is HR91522418800. We take your privacy very seriously and are committed to protecting and respecting it.

This Privacy and Cookies Policy (together with the documents referred to on it and the terms and conditions) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purposes of the General Data Protection Regulation (the “GDPR”), the data protection officer is Esnaf d.o.o., Gunduliceva 29, HR-10000 Zagreb, Croatia.

We will only collect and process information about you in accordance with this Privacy and Cookies Policy. By using our site, you consent to such processing.


We may collect and process the following data about you:

Information that you provide when you fill in forms on our site, such as your name, age, address, email address, sex and mobile number. We may also ask you for information when you purchase products (“Products”) from our site, register for our mailing list, access our chat forum and when you report a problem with our site.

Information about you such as your name, address and contact details when you enter a competition or prize-draw we may choose to operate.
If you contact us, we may keep a record of that correspondence.

We or our agents on our behalf may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

Details of any transactions you carry out through our site and of the fulfilment of your orders (“Orders”).

Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.


We use analytics to collect and store anonymous statistical data about our users’ visits to our site.

We may also collect information about your computer, mobile phone (or other portable or static device used to access our site) and your visit to our site, including where available your IP address, operating system, session_id, login, screen name and browser type, for system administration and to report aggregate information to our partners and if necessary our advertisers.

We may obtain information about your general internet usage by using a cookie file and/or similar tools which are stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive to report back anonymous data to us. They help us to improve our site and to deliver a better and more personalised service.

Our site uses the following cookies:


These remember what you have put in your basket and enable you to use the checkout to make your purchase on our site. Without these essential session cookies we would not be able to provide you with the ability to make the purchase on our site.

Session cookies are not used to gather information to advertise products or services to you.


This web analytics service provided by Quantcast helps us to analyse how users use our site. It records visitors behaviour overall, such as typical length of stay on our site or average number of pages a user views.


This web analytics service provided by Google Inc. helps us to analyse how users use our site. It counts the number of visitors and tells us things about their behaviour overall, such as typical length of stay on our site or the average number of pages a user views.

This information generated by the cookie about your use of our site will be transmitted to and stored by Google on their servers. Google will use this information for the purpose of evaluating your use of our site, compiling reports on website activity and providing other services relating to website activity.

Generally, cookies may be used to enable us:

To estimate our audience size and usage pattern.
To store information about your preferences, and so allow us to customise our site according to your individual interests and provide a more personalised experience to you.
To speed up your searches.
To recognise you when you return to our site.
Some third party cookies are set by services that appear on our site. They are set by the operators of that service and are not in our control. They are set by Twitter, Facebook, YouTube, Google+ and other third party services and relate to the ability of users to share content on our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies, as explained below:

How to manage cookies:

Google Chrome

Click the spanner icon on the browser toolbar.
Select ‘Settings’.
Click ‘Show advanced settings’.
Under ‘Privacy’, click ‘Content settings’.
In the ‘Cookies’ section, you can manage your cookie settings.
Microsoft Internet Explorer

Click ‘Tools’ on the browser toolbar.
Select ‘Internet options’.
Click the ‘Privacy’ tab, where you can manage your cookie settings.
Mozilla Firefox

Click the ‘Firefox’ button, or ‘Tools’ at the top of the browser page.
Select ‘Options’.
Click the ‘Privacy’ tab.
Set ‘Firefox will:’ to ‘Use custom settings for history’.
Manage your settings to accept or reject cookie types.

Click ‘Safari’ at the top of the screen.
Select ‘Preferences’.
Click the ‘Privacy’ tab, where you can manage your cookie settings.
By continuing to use our site you give your pre-informed consent to us using cookies (and other similar tools) on your visit. If you subsequently wish to revoke this consent, you may do so by deleting the cookies (and similar tools) via your browser tools settings. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system may issue cookies when you log on to our site.

If you want to learn more about cookies you can do so at or at


The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. We will endeavour to take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy and Cookies Policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


We use information held about you in the following ways:

To ensure that content from our site is presented in the most effective manner for you and for your computer.
To provide you with information, Products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
To notify you about changes to our service.
To fulfil our legal obligations and respond to litigation.
For our statistical or survey purposes to improve our site and communicate our services to you.

To prevent or detect fraud or abuses of our site and enable third parties to carry out technical, logistical or other functions on our behalf.
If you consent, to notify you by email of our Products, promotions, competitions and special offers that may be of interest to you.
To create non personally identifiable reports on the user interaction with our site.


When you enter your email address into the newsletter email field and click the ‘subscribe’ button, you will be given the opportunity to enter a form and provide us with your details for us to contact you. We will then send you an email for you to confirm your subscription to the newsletter. If you wish to update, correct or delete your details or unsubscribe form our newsletter you can do so following the relevant icons and links in displayed our email to you.

If you wish us to delete your details from our records entirely, you will need to contact us at as we will need to do this manually for you.


We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in the Croatian Personal Data Protection Act section II.

We may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

If we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions and other agreements; or to protect the rights, property, or safety of us, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

To our third party partners as part of providing the full functionality and services of our site to you and to allow them to provide you with details of their services and/or products which might be of interest to you.


Please note that our site and the service available on it are not aimed at Minors, and you should not share any personal information with us if you are a Minor (the age of Minors is determined by local laws where you reside).


Any changes we may make to our Privacy and Cookies Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.


This Privacy and Cookies Policy applies only to information collected by us on our site. The site may contain links to other websites. Please be aware that we are not responsible for the privacy and cookies policies of such other websites and we would advise you to read the privacy and cookies policy of other websites that collects your personal information.


If you have any questions, comments or requests regarding this Privacy and Cookies Policy, the practices of our site or your dealings with our site you can contact us by emailing


In the event that any section is found to be unenforceable, it shall be varied with the minimum changes required to give it enforceability in your jurisdiction. All other sections shall remain the same.

Thank you for visiting our site.